Terms and Conditions

ALL PRICES INCLUDE GST

In reading the Terms and Conditions set out below you agree to be bound by them. When making a booking the customer is deemed to have read and accepted Term Conditions and Policies therein.

Tauranga Fishing Charters, Deepstar and any Staff or Crew of Tauranga Fishing Charters and Deepstar are not liable for any personal injury, personal loss or third party liability arising from any passenger or other party breaching our Terms and Conditions, Policies or other Directive given by the Skipper, Staff or Crew.

Please listen to the Skipper and Crews instructions as your safety is our utmost priority.

Damage or loss to any equipment or items belonging to Tauranga Fishing Charters and Deepstar as a result of careless use, or failing to heed instructions by any passenger, may result in the passenger being charged for replacement cost.

Please be aware if you have any medical conditions as seasickness can aggravate previous medical conditions. We have full first aid facilities on board but don’t carry any seasickness medication. In the event of illness, seasickness and the like, passengers shall still liable for fare, rod and bait hire can be discretionary.

Payments

Please note, we DO NOT have EFTPOS facilities. Payments can be made by cheque, cash or internet banking. If paying by cheque then the cheque must be deposited and cleared no less than 48 hours before departure and internet banking must be paid 48 hours before departure, when the skipper confirms the charter will go ahead. 

Westpac bank account: Deepstar Charters 03 0435 0626547 00. For all payments (deposits and full trips) please use the date of the charter and the name of the group as the reference.

Rods and bait hire is available if arranged in advance of your trip, and can be paid at end of charter, as these charges may vary depending on your usage.

Deposits

Individual clients of 3 or more are required to pay a 10% deposit. If the charter is cancelled on the day of trip due to weather or mechanical problems, the deposit money is 100% refundable.

All private charters must pay a deposit. Charters are not deemed booked until the deposit is paid and all trips will be confirmed on first come first served basis. 

Clients may cancel their trip with two weeks or more notice of the departure and a full refund of the deposit will be paid. Deposits for any trip cancelled less than 2 weeks before the departure date shall be refundable at the discretion of Tauranga Fishing Charters who reserve the right to keep the full deposit paid. Any booking cancelled within 48 hours or less of the departure date will be liable for the full cost of the charter.

Cancellations

All trips are weather dependent. A weather decision is made by the skipper 48 hrs before the charter departure. If the charter is cancelled and can’t be rescheduled, the deposit will be refunded.

All charters and day trips are subject to minimum passenger numbers. If minimum numbers aren’t met, Tauranga Fishing Charters may cancel the trip at their discretion. This decision will be made the evening before the trip, to allow time for other passengers to book.

Individual bookings (including any group that does not book the full boat on a private charter) may be cancelled if a private charter is booked for the same period. Notice of cancelation will be given as soon as possible.
Any trip may be cancelled at any time, at the discretion of the skipper, for the safety and comfort of all passengers.

Vouchers

Gift vouchers are strictly non-refundable. Under no circumstance will gift vouchers be eligible for a refund. 

Gift vouchers are valid until redeemed. Vouchers state a 12 month expiry, but Tauranga Fishing Charters agrees to honour any voucher  past the 12 month period on Deepstar until such date it is redeemed.

If a voucher is used to book a trip and that trip is cancelled, the voucher may be used to re-book another trip at a later date.

General

Alcohol is permitted but intoxication will result in the charter being cancelled early with no refunds.

Smoking is permitted on the decks of the vessel only, provided no discomfort is caused to other passengers.

No drug use is permitted.

Terms and Conditions may be updated at the discretion of Tauranga Fishing Charters at any time.

Thank you for your custom and we hope you enjoy your trip.